Client information
Complaints Procedure
DRAFT / MOCK-UP: Replace all bracketed information and obtain compliance approval before public use.
How to make a complaint
Please contact: [INSERT COMPLAINTS CONTACT], marking your correspondence for the attention of the Complaints Officer.
What happens next?
Holkate will acknowledge, investigate and respond to complaints in accordance with its approved complaints policy and applicable regulatory requirements. Insert the firms confirmed response timeframes here.
Independent referral
Where eligible and where the complaint is not resolved, the client may be entitled to refer the matter to the Financial Services and Pensions Ombudsman. Insert the approved contact and eligibility wording here.